Marvelbet Privacy Policy – Your Data Is Safe

Introduction & Applicability

Marvelbet places the highest priority on the privacy of users in Bangladesh and is committed to protecting your personal information. This Privacy Policy ("Policy") applies to the use of our website and related services. By accessing the site or creating an account, you consent to the collection and use of information as described in this Policy. We may update this Policy at any time, and you will be notified of any significant changes. Continued use of the site after changes are made will be considered your acceptance of the updated Policy.

What Types of Information Are Collected

We collect two types of information from you: information you provide directly and information collected automatically. Directly provided information includes your name, mobile number, email address, date of birth, and payment details. Automatically collected information includes your IP address, device type, browser information, and browsing activity on the site. We may request a copy of your national ID or passport for identity verification purposes. This information is used solely for operating and improving our services.

Purpose of Data Use

The information collected is primarily used for account management, transaction processing, and providing customer support. We use your information to personalize your browsing experience and to send you relevant offers and notifications. Your information may also be used to prevent fraud, ensure security, and meet legal obligations. Aggregate (non-personal) analytics data is used to improve site functionality and develop new features. We never sell your information to advertisers or third parties.

Data Sharing & Third Parties

Marvelbet does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, trusted service providers (such as payment processors and KYC verification agencies) may access necessary data to perform limited functions on our behalf. These providers are contractually bound to comply with our privacy policy and may not use your information for any other purpose. Information may be disclosed in response to legal orders, court directives, or lawful requests from government authorities. Additionally, relevant information may be transferred in the event of a company merger or acquisition.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to help enhance your browsing experience. Cookies are used to remember your login details, save preferences, and analyze site traffic. You can disable cookies through your browser settings, though doing so may cause some site features to not function properly. We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain for a set period). For third-party analytics cookies, the privacy policy of the respective third party will apply.

Data Protection & Security

We use industry-standard encryption (SSL/TLS), firewalls, and access controls to protect your data. Sensitive financial information is always stored and transmitted in encrypted form. Our staff only access specific data when required for their work and are bound by confidentiality agreements. In the event of a data breach or security incident, we will promptly notify the relevant authorities and affected users. However, as complete security on the internet cannot be guaranteed, users are advised to remain vigilant.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after account closure, certain information may be retained for a specified period for legal, regulatory, or fraud prevention purposes. Financial transaction records are generally kept for the period required under applicable Bangladeshi law. Once the retention period expires, your data is securely deleted or anonymized. You may contact our support team to learn how long specific types of information are retained.

Your Rights

You have a number of important rights regarding your personal information. You may request to view the information we hold about you at any time and ask for corrections if needed. In certain circumstances, you may also request that your information be deleted, though some data may need to be retained due to legal obligations. You have the option to opt out of marketing communications at any time. Send any data-related requests to [email protected] and we will respond in a timely manner.

Protection of Children & Minors

Marvelbet does not knowingly collect information from anyone under the age of 18. If we become aware that a minor has provided information, we will delete it immediately. Parents and guardians are advised to regularly monitor their children's online activities. We follow technical verification measures to protect minors. If you believe a minor is using our site, please notify us immediately.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our data protection team will review your request and respond as soon as possible. Contact address: [email protected]. For detailed inquiries, please visit our FAQ Page View or Terms & Conditions Read.

Last updated: January 2025.